DoubleTree by Hilton El Paso Downtown
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손님 리뷰
Excellent Location and Comfortable Stay. We chose this hotel primarily for its proximity to the Coldplay concert venue, and it turned out to be a great decision. The location is excellent—close to many restaurants and just a short Uber ride away from several malls. The rooms were very comfortable, and we appreciated the on-site restaurant and cozy bar, which added to the overall convenience and atmosphere. Unfortunately, we did experience a billing issue: we reserved two rooms but were charged for three. We're still in the process of resolving the reimbursement with the hotel, and we found that the management has not handled the claim with much empathy or urgency. Despite this setback, we would still consider staying here again if we return to El Paso, thanks to the comfort and convenience the hotel offers. Would you like a version in Spanish as well, or perhaps a shorter version for a review platform?
Wilfredo
2025년 7월
Breakfast was good but I had understood it was complimentary. When they brought out the bill I didn’t have the time to question it as the littles had reached their fussy stage.
Gabriel
2025년 3월
Great location, I did not rent a car, but it was easy to use ride share apps. The beds were really comfortable. The room was clean. Friendly staff. Love the coffee shop on the first floor!
Anonymous
2025년 5월
The location is great - this is our hotel of choice when we come to El Paso. Breakfast was great. Dinner was fabulous. Our waitress for dinner was off the charts incredible. The front desk person on the 3 to 11 shift took care of the billing issue we had and made sure we got drink tickets for guest service recovery. That was unexpected, and definitely appreciated. We had a rough day before we checked in.
Karen
2024년 7월
Location
Celia
2023년 12월
Loved the location, and the staff was wonderful.
Ceron
2024년 7월
We liked everything especially staff maria was very helpful friendly and kind she would check up on us everyday day of our stay To make sure we didn't need anything. This will be our place to stay from now on.
Jo
2024년 7월
Staff was very friendly and always helpful. Rooms were very comfortable and spacious. Hotel in location for downtown locations and great access on and off main roads.
Richard
2025년 6월
The staff was very nice and helpful. The rooms were clean as was the rest of the hotel.
Anonymous
2022년 9월
Staff, housekeeping were friendly and accommodating.
Richard
2023년 5월
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