DoubleTree by Hilton El Paso Downtown

Excellent Location and Comfortable Stay. We chose this hotel primarily for its proximity to the Coldplay concert venue, and it turned out to be a great decision. The location is excellent—close to many restaurants and just a short Uber ride away from several malls. The rooms were very comfortable, and we appreciated the on-site restaurant and cozy bar, which added to the overall convenience and atmosphere. Unfortunately, we did experience a billing issue: we reserved two rooms but were charged for three. We're still in the process of resolving the reimbursement with the hotel, and we found that the management has not handled the claim with much empathy or urgency. Despite this setback, we would still consider staying here again if we return to El Paso, thanks to the comfort and convenience the hotel offers. Would you like a version in Spanish as well, or perhaps a shorter version for a review platform?

Great location, I did not rent a car, but it was easy to use ride share apps. The beds were really comfortable. The room was clean. Friendly staff. Love the coffee shop on the first floor!

Location

We liked everything especially staff maria was very helpful friendly and kind she would check up on us everyday day of our stay To make sure we didn't need anything. This will be our place to stay from now on.

The staff was very nice and helpful. The rooms were clean as was the rest of the hotel.